The Consumer Protection Act, 2019
CPA · 2019
Ch. I · PRELIMINARY
Ch. II · CONSUMER PROTECTION COUNCILS
Ch. III · CENTRAL CONSUMER PROTECTION AUTHORITY
- §10Establishment of Central Consumer Protection Authority
- §11Qualifications, method of recruitment, etc., of Chief Commissioner and Commissioners
- §12Vacancy, etc., not to invalidate proceedings of Central Authority
- §13Appointment of officers, experts, professionals and other employees of Central Authority
- §14Procedure of Central Authority
- §15Investigation Wing
- §16Power of District Collector
- §17Complaints to authorities
- §18Powers and functions of Central Authority
- §19Power of Central Authority to refer matter for investigation or to other Regulator
- §20Power of Central Authority to recall goods, etc
- §21Power of Central Authority to issue directions and penalties against false or misleading advertisements
- §22Search and seizure
- §23Designation of any statutory authority or body to function as Central Authority
- §24Appeal
- §25Grants by Central Government
- §26Accounts and audit
- §27Furnishing of annual reports, etc
Ch. IV · CONSUMER DISPUTES REDRESSAL COMMISSION
- §28Establishment of District Consumer Disputes Redressal Commission
- §29Qualifications, etc., of President and members of District Commission
- §30Salaries, allowances and other terms and conditions of service of President and members of District Commission
- §31Transitional provision
- §32Vacancy in office of member of District Commission
- §33Officers and other employees of District Commission
- §34Jurisdiction of District Commission
- §35Manner in which complaint shall be made
- §36Proceedings before District Commission
- §37Reference to mediation
- §38Procedure on admission of complaint
- §39Findings of District Commission
- §40Review by District Commission in certain cases
- §41Appeal against order of District Commission
- §42Establishment of State Consumer Disputes Redressal Commission
- §43Qualifications, etc., of President and members of State Commission
- §44Salaries, allowances and other terms and conditions of service of President and members of State Commission
- §45Transitional provision
- §46Officers and employees of State Commission
- §47Jurisdiction of State Commission
- §48Transfer of cases
- §49Procedure applicable to State Commission
- §50Review by State Commission in certain cases
- §51Appeal to National Commission
- §52Hearing of appeal
- §53Establishment of National Consumer Disputes Redressal Commission
- §54Composition of National Commission
- §55Qualifications, etc., of President and members of National Commission
- §56Transitional provision
- §57Other officers and employees of National Commission
- §58Jurisdiction of National Commission
- §59Procedure applicable to National Commission
- §60Review by National Commission in certain cases
- §61Power to set aside ex parte orders
- §62Transfer of cases
- §63Vacancy in office of President of National Commission
- §64Vacancies or defects in appointment not to invalidate orders
- §65Service of notice, etc
- §66Experts to assist National Commission or State Commission
- §67Appeal against order of National Commission
- §68Finality of orders
- §69Limitation period
- §70Administrative control
- §71Enforcement of orders of District Commission, State Commission and National Commission
- §72Penalty for non- compliance of order
- §73Appeal against order passed under section 72
Ch. V · MEDIATION
Ch. VI · PRODUCT LIABILITY
Ch. VII · OFFENCES AND PENALTIES
- §88Penalty for non- compliance of direction of Central Authority
- §89Punishment for false or misleading advertisement
- §90Punishment for manufacturing for sale or storing, selling or distributing or importing products containing adulterant
- §91Punishment for manufacturing for sale or for storing or selling or distributing or importing spurious goods
- §92Cognizance of offence by court
- §93Vexatious search
Ch. VIII · MISCELLANEOUS
- §94Measures to prevent unfair trade practices in e-commerce, direct selling, etc
- §95Presidents, members, Chief Commissioner, Commissioner and certain officers to be public servants
- §96Compounding of offences
- §97Manner of crediting penalty
- §98Protection of action taken in good faith
- §99Power to give directions by Central Government
- §100Act not in derogation of any other law
- §101Power of Central Government to make rules
- §102Power of State Government to make rules
- §103Power of National Commission to make regulations
- §104Power of Central Authority to make regulations
- §105Rules and regulations to be laid before each House of Parliament
- §106Power to remove difficulties
- §107Repeal and savings