The Consumer Protection Act, 2019 · Ch. V — MEDIATION
The District Commission, the State Commission or the National Commission shall, while nominating any person from the panel of mediators referred to in section 75, consider his suitability for resolving the consumer dispute involved.
Sections of the CPA are not classified one by one by any First Schedule. Part II of the First Schedule to the BNSS classifies offences under every other law by the punishment they carry — and the CRPC’s First Schedule sets out the same three bands.
If punishable with death, imprisonment for life, or imprisonment for more than 7 years.
If punishable with imprisonment for 3 years and upwards but not more than 7 years.
If punishable with imprisonment for less than 3 years or with fine only.
Read it against the punishment in the section above. Vidhara does not place a section in a band for you — that turns on the exact wording of its punishment, which is the section’s to say and not ours.
And a special or local law may provide otherwise: see BNSS section 5, which saves any special jurisdiction, power or procedure another law lays down.
Source & version
Official text: India Code (official) ↗
Official India Code text: The Consumer Protection Act, 2019, English PDF (bitstream 123456789/12808/1/the_consumer_protection_act,_2019_no._35_of_2019_date_09.08.2019.pdf, 1,236,998 bytes, sha256 0ae7f82ab5b77d50...) fetched directly from indiacode.nic.in (Akamai edge, DNS via dns.google) on 2026-08-03. Extracted via pdftotext 26.07 -bbox and the @nexlex/ingest inline parser. Automated parse; footnotes and amendment history excluded. Spot-verified against the PDF; full clause-level proofread pending.
Spotted a mistake in this text or its mapping? Report an issue with CPA Section 76
Was this page useful for your prep?