Vidhara

The Consumer Protection Act, 2019

§20Power of Central Authority to recall goods, etc

Where the Central Authority is satisfied on the basis of investigation that there is sufficient evidence to show violation of consumer rights or unfair trade practice by a person, it may pass such order as may be necessary, including—

(a) recalling of goods or withdrawal of services which are dangerous, hazardous or unsafe;

(b) reimbursement of the prices of goods or services so recalled to purchasers of such goods or services; and

(c) discontinuation of practices which are unfair and prejudicial to consumers' interest:

Provided that the Central Authority shall give the person an opportunity of being heard before passing an order under this section.

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Source & version

Official text: India Code (official)

Official India Code text: The Consumer Protection Act, 2019, English PDF (bitstream 123456789/12808/1/the_consumer_protection_act,_2019_no._35_of_2019_date_09.08.2019.pdf, 1,236,998 bytes, sha256 0ae7f82ab5b77d50...) fetched directly from indiacode.nic.in (Akamai edge, DNS via dns.google) on 2026-08-03. Extracted via pdftotext 26.07 -bbox and the @nexlex/ingest inline parser. Automated parse; footnotes and amendment history excluded. Spot-verified against the PDF; full clause-level proofread pending.

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